The Trust Crisis
Customers have stopped answering the phone. Answer rates for unknown numbers have dropped below 10% across key industries. Why? Because the phone network lacks a fundamental layer: Identity.
For decades, Caller ID was a suggestion, not a verification. Anyone could spoof any number. This lack of authoritative identity has eroded trust to the breaking point.
Dreamtel's Approach: Identity as Infrastructure
We believe identity must be enforced at the protocol layer, before a call ever reaches the carrier network.
1. The Centralized Registry
Enterprises manage thousands of numbers across multiple carriers. Dreamtel provides a single source of truth—a centralized identity registry that governs how every number is presented, regardless of which carrier routes the call.
2. Branded Calling Orchestration
We integrate directly with Apple Business Connect, Google Verified Calls, and carrier ecosystems to push rich branding (Logo, Name, Verified Badge) to the device. This transforms a random number into a trusted brand interaction.
Impact on Conversion
Branded calls see an average 80% increase in answer rates compared to unverified numbers. Trust is the ultimate conversion metric.
3. Policy-Based Enforcement
Identity isn't static. A number used for collections should behave differently than one used for VIP support. Dreamtel enforces context-aware policies:
- Context: "Is this call compliant with the identity profile of this department?"
- Jurisdiction: "Does this number have the right regulatory standing to dial this region?"
- Frequency: "Has this identity been over-utilized today?"
The Result
By treating identity as a governed asset, enterprises reclaim control of their brand in the telecom network. The result is higher answer rates, lower fraud risks, and defensible compliance.